HR Manager (People Services)

Our Vision is to be the UK’s leading innovator of resource recovery and recycling, transforming waste for a climate-positive future.

Viridor has a redefined purpose, a bold Vision, and an ambitious, market-leading strategy. We are investing in the future, and we need a talented team with exceptional people, who believe in each other, to help us build a world where nothing goes to waste.

We have a new opportunity for a HR Manager to lead support services team. Location can be flexible, working a mix of from home and onsite as required. The working pattern will be Monday - Friday, 37.5 hours per week.

We encourage all applicants to apply as soon as possible as we may close vacancies early if we receive a high number of applications.

You will lead the day-to-day delivery of an efficient, responsive and high-quality HR service across the business. The HR Manager will lead a team of two HR Administrators, ensuring employee and manager queries are resolved effectively, HR administration is delivered accurately, employee relations cases are managed appropriately, and meaningful people metrics are produced.

Working closely with HR Business Partners, the role will provide operational HR support that enables HRBPs to focus on business partnering, organisational priorities and strategic people activity.

1. HR Service Delivery

• Lead the day-to-day HR service, ensuring employee and manager queries are handled promptly, professionally and consistently.
• Manage and develop the two HR Administrators, setting clear priorities and service standards.
• Ensure HR processes and administration are accurate, timely and compliant with company policies and UK employment requirements.
• Act as the escalation point for more complex HR queries.

2. Employee Relations & Case Management

• Provide practical HR advice and case management support to managers.
• Manage employee relations cases including absence, performance, conduct, grievance and other employee matters.
• Coach managers through HR processes, ensuring appropriate documentation and consistent application of policy.
• Escalate complex, sensitive or higher-risk cases to the HRBP or appropriate specialist where required.

3. HRBP Support

• Work closely with HRBPs to provide day-to-day operational support across their business areas.
• Take ownership of routine operational HR activity, allowing HRBPs to maintain greater focus on workforce planning, talent, organisational effectiveness and business priorities.
• Support organisational changes and other people initiatives with administration, data and implementation activity.
• Identify recurring employee or manager issues and highlight emerging themes to HRBPs.

4. People Data, Reporting & Metrics

• Produce regular HR dashboards and management information covering areas such as headcount, absence, turnover, employee relations cases and other agreed people measures.
• Analyse trends and highlight areas requiring HRBP or management attention.
• Ensure HR information and records are accurate and maintained appropriately.
• Support improvements to HR reporting, processes and data quality.

5. Continuous Improvement

• Review HR processes and identify opportunities to simplify, standardise and improve the employee and manager experience.
• Develop guidance, templates and tools that enable managers to handle routine people matters effectively.
• Support the ongoing development of HR systems and self-service processes.
• Ensure clear ownership and effective hand-offs between HR Administration, HRBPs and specialist People teams.

About you:

Essential

• Strong generalist HR experience in a busy, operational environment.
• Experience managing employee relations cases independently.
• Good working knowledge of UK employment law and HR best practice.
• Experience advising and coaching line managers.
• Strong HR data, reporting and analytical capability.
• Experience managing, supervising or developing an HR/People administration team.
• Ability to prioritise multiple cases and activities in a fast-paced environment.
• Confident working with HR systems and Microsoft Excel/reporting tools.

Desirable

• CIPD Level 5 qualification or equivalent experience.
• Experience supporting a multi-site workforce.
• Experience working within a shared-service, People Operations or HRBP operating model.

Skills & Behaviours

• Customer and employee focused
• Pragmatic and solutions orientated
• Strong judgement and discretion
• Confident communicator and manager coach
• Organised with strong attention to detail
• Comfortable challenging constructively
• Data driven and commercially aware
• Collaborative approach with HRBPs and specialist People teams
• Able to balance pace of delivery with appropriate HR governance

How to apply

Click apply at the bottom of the page and you will be asked to create a profile. Make sure you have an up-to-date CV ready!           

We are a Great Place to Work 

There has never been a more exciting time to work at Viridor. Following the acquisition of the business by the global private equity firm, KKR, the core business has been reshaped to focus on our leading UK Energy from Waste portfolio.

What can we offer you?

We invest in our people to reward them for their hard work, and we have a host of company benefits available to you when you join - take a look at our Rewards and Benefits

As an equal opportunities' employer, Viridor is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.